Terms and Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned to them below. Unless the context otherwise requires, words in the singular include the plural, and vice versa.

1.1 "Stayzee"

"Stayzee," "we," "our," or "us" refers to the Stayzee online accommodation discovery platform, including its website, mobile applications (if any), software, services, databases, communication channels, verification systems, and any other products or services offered under the Stayzee brand.

Stayzee is a technology platform that enables Students to discover accommodation listings and enables Landlords to advertise available properties. Stayzee acts solely as an intermediary technology platform and does not own, lease, rent, broker, manage, or control any listed property unless expressly stated otherwise.

1.2 "Platform"

"Platform" refers collectively to the Stayzee website, mobile application, APIs, software, communication interfaces, dashboards, administrative tools, and any digital service through which Stayzee provides its accommodation discovery and listing services.

References to the Platform include all current and future versions, updates, features, modules, and functionalities made available by Stayzee.

1.3 "User"

A "User" means any individual or entity that accesses, browses, visits, registers on, or otherwise uses the Platform, whether or not such individual creates an account.

Users include, without limitation:

• Students

• Landlords
• Property Managers
• Guardians
• Parents
• Guests
• Visitors
• Authorized representatives
• Any other individual interacting with the Platform

Every User agrees to comply with these Terms while using the Platform.

1.4 "Student"

A "Student" means any individual who creates or uses a Stayzee account for the purpose of discovering, comparing, shortlisting, or contacting Landlords regarding accommodation.

A Student may include:

• College students

• University students
• Hostel seekers
• Working professionals
• Interns
• Researchers
• Exchange students
• Parents or guardians acting on behalf of a student

Where a parent, guardian, or authorized representative uses the Platform on behalf of a Student, such person shall also be bound by these Terms.

1.5 "Landlord"

A "Landlord" means any individual, partnership, company, institution, property manager, caretaker, broker authorized by the owner, hostel operator, paying guest (PG) operator, or any other person or legal entity listing accommodation on the Platform.

A Landlord represents that they possess all necessary legal rights, permissions, or authority to advertise the listed property through Stayzee.

The term "Landlord" includes any authorized representative managing the listing on behalf of the property owner.

1.6 "Property"

"Property" means any room, apartment, flat, hostel, paying guest accommodation (PG), co-living space, independent house, dormitory, or any residential accommodation listed or intended to be listed on the Platform.

A Property may consist of one or multiple rooms and may include any associated amenities, furniture, facilities, utilities, parking spaces, or common areas described within the listing.

1.7 "Listing"

A "Listing" refers to the digital advertisement or profile created for a Property on the Platform.

A Listing may include, without limitation:

• Photographs

• Videos
• Property descriptions
• Rental price
• Deposit amount
• Available amenities
• Occupancy details
• House rules
• Nearby colleges
• Location information
• Contact details
• Availability status
• Verification badges
• Any additional information uploaded by the Landlord or Stayzee

Listings are provided for informational purposes only and do not constitute an offer, guarantee, or contractual commitment by Stayzee.

1.8 "Verified Listing"

A "Verified Listing" means a Listing that has undergone Stayzee's internal verification process.

Verification may include one or more of the following:

• Physical inspection by Stayzee personnel

• Review of photographs
• Confirmation of location
• Identity verification of the Landlord
• Confirmation of available contact details
• Basic review of property information

Verification does not constitute a guarantee regarding:

• Ownership

• Legal title
• Structural safety
• Habitability
• Regulatory compliance
• Future availability
• Accuracy of every listing detail
• Rental terms
• Suitability for any particular purpose

A Verified Listing merely indicates that the Listing has completed Stayzee's internal verification procedure at the time of verification.

1.9 "Verification"

"Verification" refers to Stayzee's internal review process intended to improve the reliability of Listings published on the Platform.

Verification is conducted solely for operational purposes and should not be interpreted as legal certification, government approval, engineering inspection, structural audit, legal due diligence, or endorsement of a Property or Landlord.

Users remain solely responsible for independently inspecting the Property before entering into any rental arrangement.

1.10 "Account"

"Account" means the registered profile created by a User after completing Stayzee's registration process.

An Account may include:

• Personal information

• Contact details
• Login credentials
• Token balance
• Listing history
• Unlock history
• Verification status
• Purchase history
• Communication preferences
• Activity records

Users are solely responsible for maintaining the confidentiality and security of their Account credentials.

1.11 "Token"

A "Token" is a non-monetary digital unit issued by Stayzee that enables Students to unlock a Landlord's contact information for a Listing.

Tokens:

• have no monetary value;

• are non-transferable;
• are non-refundable except where expressly required by applicable law;
• cannot be redeemed for cash or credit;
• may expire in accordance with Stayzee's Token Policy; and
• remain the property of Stayzee until used or expired.

The purchase of Tokens grants only a limited, revocable license to use them within the Platform and does not create any ownership rights.

1.12 "Unlocked Listing"

An "Unlocked Listing" means a Listing for which the required number of Tokens has been successfully deducted, allowing the Student to access the associated Landlord's contact information.

Unlocking a Listing does not guarantee:

• availability of the Property;

• successful communication with the Landlord;
• acceptance of the Student;
• booking confirmation; or
• execution of any rental agreement.

1.13 "Registration Fee"

"Registration Fee" means the one-time fee paid by a Landlord to publish one or more Property Listings on the Platform.

The Registration Fee is charged solely for listing and visibility services and does not guarantee inquiries, tenants, occupancy, bookings, rental income, or commercial success.

Unless otherwise expressly stated, the Registration Fee is non-refundable after the Listing has been verified and published.

1.14 "Content"

"Content" includes all information made available on or through the Platform, including but not limited to:

• text;

• photographs;
• videos;
• logos;
• graphics;
• icons;
• property descriptions;
• pricing information;
• maps;
• reviews;
• ratings;
• comments;
• software;
• trademarks;
• databases; and
• any other material uploaded by Users or created by Stayzee.

1.15 "Services"

"Services" refers to all features provided by Stayzee, including but not limited to:

• accommodation discovery;

• verified property listings;
• search and filtering tools;
• location-based recommendations;
• property verification;
• token-based contact unlocking;
• landlord registration;
• customer support;
• communication tools; and
• any future services introduced by Stayzee.

Stayzee's Services are limited to facilitating the discovery of accommodation and connecting Students with Landlords. Stayzee is not a party to any lease, tenancy, license, booking, rental agreement, payment arrangement, or other transaction entered into between Users.

1.16 "Applicable Law"

"Applicable Law" means all statutes, rules, regulations, governmental notifications, judicial decisions, ordinances, and other legally binding requirements in force within the Republic of India, together with any amendments or replacements thereto.

1.17 Interpretation

Unless expressly stated otherwise:

1. Headings are provided solely for convenience and shall not affect interpretation.

1. References to laws include any amendments, modifications, or replacements.
2. References to the singular include the plural, and vice versa.
3. Words importing one gender include all genders.
4. The terms "including," "such as," and similar expressions shall be interpreted as illustrative and not exhaustive.
5. Any ambiguity in these Terms shall not be construed against Stayzee solely because Stayzee drafted these Terms.

2. Eligibility and User Accounts

2.1 Eligibility to Use the Platform

By accessing or using Stayzee, you represent and warrant that you satisfy all eligibility requirements set forth in these Terms.

The Platform is intended for individuals seeking accommodation, individuals or entities offering accommodation, and other authorized users interacting with the Platform for legitimate purposes.

You may use Stayzee only if:

• you are legally capable of entering into a binding contract under the laws of India;

• all information provided during registration is accurate, complete, and up to date;
• your use of the Platform does not violate any applicable law or regulation;
• you have not previously been suspended or permanently removed from the Platform unless expressly reinstated by Stayzee; and
• you agree to comply with these Terms and all applicable policies published by Stayzee.

If you are using Stayzee on behalf of a company, institution, partnership, hostel, paying guest accommodation, or any other legal entity, you represent and warrant that you possess the legal authority to bind such entity to these Terms.

2.2 Age Requirement

Users must be at least eighteen (18) years of age, or the age of majority prescribed under applicable law, to independently create an account and use the Platform.

Individuals below the age of eighteen (18) may use the Platform only through a parent, legal guardian, or another authorized adult who accepts these Terms on their behalf and assumes full responsibility for all activities conducted through the account.

Stayzee reserves the right to request proof of age whenever reasonably necessary.

2.3 Account Registration

Certain features of the Platform require the creation of a registered account.

During registration, Users may be required to provide information including, but not limited to:

• full name;

• mobile phone number;
• email address;
• educational institution (where applicable);
• identity verification information;
• property information (for Landlords);
• profile photograph (optional);
• any additional information reasonably requested by Stayzee.

Users agree that all registration information shall be truthful, accurate, complete, and continuously updated whenever changes occur.

Providing false, misleading, or incomplete information may result in suspension or permanent termination of the account.

2.4 Verification of Contact Information

Stayzee may verify a User's mobile number, email address, or other contact information through OTPs, verification links, identity checks, or any other verification method considered appropriate.

Verification improves the security and reliability of the Platform but does not constitute legal identity verification unless expressly stated.

Failure to complete required verification procedures may restrict access to certain Platform features.

2.5 Accuracy of Information

Users are solely responsible for ensuring that all information submitted to Stayzee remains accurate and current.

This includes, without limitation:

• name;

• contact details;
• educational institution;
• property address;
• rental pricing;
• photographs;
• amenities;
• availability status; and
• any other information displayed on the Platform.

Stayzee is entitled to rely upon information submitted by Users and shall not be responsible for losses arising from inaccurate or outdated information provided by a User.

2.6 One Account Policy

Unless expressly authorized by Stayzee in writing, each individual may maintain only one active Student account and each Landlord may maintain only the number of accounts specifically approved by Stayzee.

Users shall not:

• create duplicate accounts;

• register accounts using temporary or disposable contact information;
• create accounts for fraudulent purposes;
• impersonate another individual or organization;
• sell or transfer accounts to another person;
• purchase existing accounts from third parties; or
• circumvent account restrictions through the creation of additional accounts.

Stayzee may merge, suspend, or permanently remove duplicate or fraudulent accounts without prior notice.

2.7 Account Security

Users are solely responsible for maintaining the confidentiality of their login credentials.

Users agree to:

• keep passwords confidential;

• avoid sharing OTPs with any person;
• immediately notify Stayzee of unauthorized access;
• use reasonable precautions to prevent account compromise; and
• log out from shared or public devices after each session.

Any activity occurring through a User's account shall be deemed to have been performed by the registered account holder unless proven otherwise.

Stayzee shall not be liable for losses resulting from a User's failure to maintain adequate account security.

2.8 Unauthorized Use

Users shall immediately notify Stayzee if they become aware of:

• unauthorized account access;

• stolen credentials;
• suspected hacking;
• fraudulent activity;
• unauthorized token usage;
• unauthorized listing modifications; or
• any other security incident affecting their account.

Stayzee may temporarily suspend an account while investigating reported security concerns.

2.9 Account Ownership

Accounts are personal and non-transferable.

Users do not obtain ownership rights over their accounts. Stayzee grants only a limited, revocable, non-exclusive permission to access and use the Platform in accordance with these Terms.

Stayzee retains the right to modify, suspend, restrict, or terminate access where necessary to protect the integrity, security, or lawful operation of the Platform.

2.10 Identity Verification

To improve trust and safety, Stayzee may request identity verification documents at any time.

Such documents may include, where applicable:

• Aadhaar Card;

• PAN Card;
• Passport;
• Driving Licence;
• College Identity Card;
• Property ownership documents;
• authorization letters;
• business registration certificates; or
• any other documentation reasonably required for verification.

Submission of documents does not guarantee approval, continued access, or publication of a Listing.

Stayzee reserves the right to reject, request additional documentation, or discontinue verification at its sole discretion.

2.11 Suspension of Registration

Stayzee reserves the right to refuse registration or suspend account creation where it reasonably believes that:

• information submitted is inaccurate or fraudulent;

• verification requirements have not been satisfied;
• applicable laws prohibit the registration;
• the applicant poses a security risk to the Platform or its Users;
• the account is associated with abusive or prohibited activities; or
• registration would otherwise adversely affect the integrity or reputation of the Platform.

Stayzee shall have no obligation to provide detailed reasons for refusing registration where doing so may compromise security, fraud prevention measures, legal obligations, or the safety of other Users.

2.12 Responsibility for Account Activity

Users remain fully responsible for all actions performed through their accounts, including activities undertaken by authorized representatives, employees, family members, agents, or any individual who gains access using the User's credentials.

Users are responsible for ensuring that every activity conducted through their account complies with these Terms and all applicable laws.

2.13 No Guarantee of Continuous Access

Registration of an account does not guarantee uninterrupted access to the Platform.

Access may be temporarily suspended or restricted due to:

• scheduled maintenance;

• emergency maintenance;
• technical failures;
• software updates;
• cybersecurity incidents;
• government directives;
• network outages;
• fraud investigations; or
• any other circumstance reasonably requiring temporary interruption of services.

Stayzee shall use commercially reasonable efforts to restore access promptly but does not guarantee uninterrupted availability.

2.14 Acceptance of Electronic Records

By creating an account or using the Platform, Users consent to the creation, storage, and maintenance of electronic records relating to their account activities.

Electronic records maintained by Stayzee, including login records, verification records, token transactions, communication logs, and system-generated timestamps, may be relied upon by Stayzee as evidence of Platform activity to the extent permitted by applicable law.

3. Nature of the Platform and Scope of Services

3.1 Technology Platform Only

Stayzee is an online technology platform designed to facilitate the discovery of student accommodation by connecting Students with Landlords through verified property listings.

Stayzee provides digital tools that allow Users to search, compare, view, and unlock contact information for accommodation listings. The Platform serves solely as an intermediary technology service that enables communication between independent Users.

Stayzee does not own, lease, sublease, rent, manage, operate, or control any property listed on the Platform unless expressly stated otherwise.

The Platform should not be interpreted as providing real estate brokerage, property management, tenancy management, legal advisory, financial advisory, or relocation services.

3.2 No Brokerage Relationship

Stayzee is not a real estate broker, property dealer, estate agent, commission agent, or intermediary acting on behalf of either Students or Landlords.

No agency, partnership, employment, franchise, joint venture, fiduciary relationship, or representative relationship is created between Stayzee and any User by virtue of using the Platform.

Neither Students nor Landlords are authorized to represent themselves as agents, employees, or representatives of Stayzee.

3.3 Independent Transactions Between Users

All rental discussions, negotiations, agreements, payments, deposits, renewals, extensions, cancellations, and occupancy decisions occur exclusively between the Student and the Landlord.

Stayzee is not a party to:

• lease agreements;

• rent agreements;
• leave and license agreements;
• hostel admission agreements;
• paying guest contracts;
• security deposit arrangements;
• maintenance agreements;
• roommate agreements; or
• any other contractual relationship entered into between Users.

Any contractual relationship exists solely between the Student and the Landlord.

3.4 Scope of Services

Subject to these Terms, Stayzee may provide one or more of the following services:

• accommodation discovery;

• verified property listings;
• property search and filtering;
• location-based recommendations;
• property verification;
• token-based unlocking of Landlord contact information;
• Landlord registration;
• listing management tools;
• customer support;
• notifications and communications;
• promotional campaigns;
• reviews and ratings (where available);
• fraud prevention measures; and
• any additional services introduced in the future.

The availability of any particular feature may vary depending on the Platform version, geographical location, or operational requirements.

3.5 No Guarantee of Accommodation

Use of the Platform does not guarantee that a Student will successfully find, reserve, or secure accommodation.

Availability of accommodation depends upon numerous factors beyond Stayzee's control, including:

• vacancy;

• rental demand;
• Landlord preferences;
• pricing changes;
• occupancy limits;
• eligibility criteria;
• timing of inquiries; and
• independent decisions of Landlords.

Stayzee makes no representation that any particular Listing will remain available after publication or after contact information has been unlocked.

3.6 No Guarantee of Tenants

Publication of a Property Listing does not guarantee that a Landlord will receive inquiries, bookings, tenants, rental income, or occupancy.

Stayzee provides exposure for Listings but cannot guarantee the commercial success or financial performance of any Listing.

Landlords acknowledge that demand for accommodation is influenced by numerous external factors beyond Stayzee's control.

3.7 No Control Over Rental Terms

Stayzee does not determine, negotiate, approve, recommend, or enforce:

• monthly rent;

• security deposits;
• advance payments;
• maintenance charges;
• electricity charges;
• food charges;
• internet fees;
• cleaning fees;
• guest policies;
• refund policies;
• cancellation policies;
• lock-in periods;
• notice periods; or
• any other commercial or contractual terms between Students and Landlords.

All such matters are determined solely by the parties entering into the accommodation arrangement.

3.8 Property Information

Property descriptions, photographs, pricing, amenities, availability, and other Listing information are primarily provided by the respective Landlord.

While Stayzee may perform reasonable verification procedures before publishing a Listing, Stayzee does not warrant that every detail remains complete, accurate, or current at all times.

Information may change after verification due to renovations, occupancy changes, pricing revisions, maintenance work, or other circumstances beyond Stayzee's knowledge.

Students are strongly encouraged to independently inspect the Property before making any payments or entering into any agreement.

3.9 Communication Between Users

After a Student unlocks a Listing using the required number of Tokens, Stayzee may provide the Student with the Landlord's verified contact information.

Any communication occurring after contact details have been shared takes place solely between the Student and the Landlord.

Stayzee is not responsible for:

• response times;

• communication quality;
• negotiations;
• promises made by either party;
• cancellations;
• disputes; or
• outcomes of such communications.

3.10 No Responsibility for Property Condition

Stayzee does not inspect every aspect of a Property and therefore does not guarantee:

• structural integrity;

• cleanliness;
• hygiene;
• food quality;
• electrical safety;
• fire safety;
• internet quality;
• water supply;
• sanitation;
• security arrangements;
• neighbourhood conditions;
• parking availability;
• noise levels;
• maintenance standards; or
• suitability for any particular User.

Students should personally inspect the Property and satisfy themselves regarding all relevant factors before entering into any accommodation arrangement.

3.11 Third-Party Services

The Platform may contain links, integrations, payment gateways, mapping services, communication providers, or other third-party services.

Stayzee neither owns nor controls such third-party services and makes no warranties regarding their availability, security, or performance.

Users access and use third-party services entirely at their own risk and subject to the terms and policies of the respective third-party providers.

3.12 Platform Improvements

Stayzee continuously develops and improves its Platform.

Accordingly, Stayzee reserves the right, at any time and without prior notice, to:

• introduce new features;

• discontinue existing features;
• modify the user interface;
• revise verification procedures;
• update eligibility requirements;
• alter Token requirements;
• improve security systems;
• implement fraud prevention measures; or
• make any other operational or technical changes considered necessary.

Such modifications shall not constitute a breach of these Terms.

3.13 No Professional Advice

Information available on the Platform is provided solely for general informational purposes.

Nothing on the Platform constitutes legal, financial, tax, engineering, architectural, investment, insurance, or professional advice.

Users should seek independent professional advice whenever appropriate before making significant financial or legal decisions relating to accommodation.

3.14 User Responsibility

Each User acknowledges and agrees that they are solely responsible for exercising reasonable judgment before:

• unlocking a Listing;

• contacting a Landlord;
• visiting a Property;
• inspecting accommodation;
• making any payment;
• signing any agreement;
• paying a security deposit;
• taking possession of a Property; or
• continuing any accommodation arrangement.

Stayzee's responsibility is limited to providing the technological infrastructure through which users may discover accommodation opportunities and connect with one another. All decisions made after such connection are entirely the responsibility of the respective Users.

4. Student Services and Responsibilities

4.1 Purpose of Student Services

Stayzee provides Students with a technology platform through which they may discover accommodation listings located near educational institutions or other preferred locations.

The Platform enables Students to browse Listings, compare available accommodation, review property information, access photographs, view amenities, and, upon spending the required number of Tokens, obtain the verified contact details of the respective Landlord.

Stayzee's role is strictly limited to facilitating discovery and initial connection between Students and Landlords. Stayzee does not participate in any subsequent discussions, negotiations, inspections, payments, or contractual arrangements unless expressly stated otherwise.

4.2 Independent Decision-Making

Students acknowledge that every decision relating to accommodation is made entirely at their own discretion.

This includes decisions relating to:

• selecting a Property;

• contacting a Landlord;
• scheduling a property visit;
• negotiating rental terms;
• paying deposits or rent;
• signing agreements;
• moving into a Property; and
• continuing or terminating their stay.

Stayzee neither recommends nor endorses any specific Listing, regardless of whether it is marked as "Verified."

4.3 Inspection Before Renting

Students are strongly advised to personally inspect every Property before entering into any accommodation arrangement.

Such inspection should include, where applicable:

• condition of the room;

• furniture provided;
• cleanliness and hygiene;
• bathrooms and sanitation;
• electrical fittings;
• water availability;
• internet connectivity;
• food quality (where applicable);
• security arrangements;
• nearby transportation;
• surrounding neighbourhood;
• accessibility to the educational institution; and
• any additional facilities advertised in the Listing.

Failure to inspect a Property shall not create any liability on the part of Stayzee.

4.4 Verification of Rental Terms

Before making any payment or signing any agreement, Students are solely responsible for confirming all commercial and legal terms with the Landlord.

These include, without limitation:

• monthly rent;

• security deposit;
• advance rent;
• maintenance charges;
• electricity and water charges;
• internet fees;
• meal charges;
• guest policies;
• refund policies;
• lock-in periods;
• notice periods;
• room-sharing arrangements;
• occupancy limits; and
• any additional conditions imposed by the Landlord.

Stayzee does not verify or approve these terms.

4.5 Payments to Landlords

All payments relating to accommodation are made directly between the Student and the Landlord.

Such payments may include:

• booking advances;

• security deposits;
• monthly rent;
• utility charges;
• maintenance fees;
• food charges;
• parking charges;
• penalties; and
• any other payments agreed between the parties.

Stayzee does not receive, collect, hold, process, safeguard, or refund such payments and shall not be responsible for any dispute arising therefrom.

4.6 Student Conduct

Students shall use the Platform responsibly, honestly, and in accordance with applicable law.

Students shall not:

• provide false personal information;

• impersonate another person;
• misuse Landlord contact information;
• create fake inquiries;
• harass Landlords;
• threaten or abuse other Users;
• engage in fraudulent conduct;
• upload malicious software;
• interfere with the operation of the Platform;
• use automated tools to scrape Listings;
• attempt unauthorized access to any account or system; or
• engage in any activity that may damage the integrity or reputation of Stayzee.

Violation of this section may result in immediate suspension or permanent termination of the Student's account.

4.7 Responsible Use of Contact Information

Contact details unlocked through the Token system are provided solely for the purpose of making genuine accommodation inquiries.

Students shall not:

• publish Landlord contact information online;

• share contact details with third parties for commercial purposes;
• sell or redistribute unlocked information;
• send promotional messages or spam;
• use contact information for marketing campaigns;
• create databases of Landlord information; or
• use such information for any purpose unrelated to securing accommodation.

Stayzee reserves the right to investigate misuse and take appropriate legal or technical action.

4.8 Personal Safety

Students acknowledge that property visits and interactions with Landlords occur independently of Stayzee.

Students are encouraged to:

• visit Properties during reasonable hours;

• inform family or friends before attending a property visit;
• verify the identity of the Landlord;
• avoid making payments before inspection where possible;
• request written receipts for payments;
• review rental agreements carefully; and
• exercise reasonable caution throughout the accommodation process.

Stayzee cannot monitor or supervise offline meetings between Users.

4.9 No Guarantee of Success

Stayzee does not guarantee that:

• a Student will receive a response from a Landlord;

• a Property will remain available after unlocking;
• rental terms will remain unchanged;
• the Student's application will be accepted;
• accommodation will match the Student's expectations; or
• the Student will successfully secure housing.

The Platform merely facilitates introductions between independent Users.

4.10 Student Acknowledgement

By using the Platform, every Student expressly acknowledges and agrees that:

• Stayzee is not the owner, landlord, or manager of any listed Property;

• Stayzee is not a party to any rental agreement;
• all rental decisions are made independently by the Student and the Landlord;
• property inspections are the Student's responsibility;
• all payments relating to accommodation are made at the Student's own risk directly to the Landlord;
• Stayzee's verification process is limited in scope and does not guarantee future availability, quality, legality, or suitability of any Property; and
• the Student assumes full responsibility for evaluating whether a Property meets their individual needs and expectations before entering into any accommodation arrangement.

5. Token System

5.1 Purpose of the Token System

Stayzee operates a token-based access system that enables Students to unlock the verified contact details of Landlords listed on the Platform.

Tokens are designed solely as a digital access mechanism for specific Platform features and do not constitute currency, legal tender, stored value, securities, investment products, prepaid payment instruments, or any other financial asset.

The Token System is implemented to facilitate controlled access to verified contact information while helping prevent spam, misuse, and unauthorized distribution of Landlord details.

5.2 Free Tokens

Stayzee may, at its sole discretion, provide complimentary Tokens to newly registered Students or through promotional campaigns, referral programs, contests, seasonal offers, or other marketing initiatives.

The number of complimentary Tokens, the eligibility criteria, and the duration of such offers may be modified, suspended, or withdrawn by Stayzee at any time without prior notice.

Complimentary Tokens carry the same usage restrictions as purchased Tokens unless expressly stated otherwise.

5.3 Purchased Tokens

Students may purchase additional Token packs through payment methods supported by the Platform.

The applicable prices, available Token packages, taxes, promotional discounts, and payment methods shall be displayed on the Platform at the time of purchase.

Stayzee reserves the right to revise Token pricing, package sizes, promotional offers, or payment methods at any time without affecting Tokens already credited to a Student's account.

5.4 Use of Tokens

Tokens may be used only for purposes specifically authorized by Stayzee.

Unless otherwise announced, Tokens may be used exclusively for unlocking the verified contact details associated with a Listing.

Stayzee may introduce additional Token-enabled features in the future, including premium search filters, priority visibility, reservation services, or other Platform functionalities.

The introduction of new Token-enabled features shall not obligate Stayzee to maintain existing Token usage policies indefinitely.

5.5 Token Deduction

The deduction shall occur once the unlock request has been successfully processed by the Platform.

After successful deduction, the corresponding contact information shall ordinarily become available to the Student through the Platform.

In the event of a temporary technical failure preventing immediate display of the contact information, Stayzee may restore access or reprocess the unlock request as appropriate.

5.6 No Refund of Tokens

Except where expressly required under applicable law, all Token deductions and Token purchases are final and non-refundable.

A Student shall not be entitled to a refund merely because:

• the Landlord does not respond;

• the Property has already been rented;
• the Student changes their mind;
• the Student finds another accommodation;
• rental negotiations fail;
• the Property does not meet expectations;
• rent is considered too high;
• the Student becomes ineligible to rent;
• the Student accidentally unlocks a Listing;
• the Student no longer wishes to use the Platform; or
• the Student chooses not to contact the Landlord.

Tokens are consumed in exchange for access to verified contact information and not for securing accommodation.

5.7 Expiry of Tokens

Unless otherwise specified by Stayzee, all Tokens—whether complimentary or purchased—shall expire three (3) months from the date they are credited to the Student's account.

Expired Tokens shall automatically be removed from the Student's balance without compensation or reimbursement.

5.8 No Monetary Value

Tokens:

• have no cash value;

• cannot be exchanged for money;
• cannot be redeemed for goods or services outside the Platform;
• cannot be pledged, assigned, or used as collateral;
• do not accrue interest; and
• do not constitute a deposit or financial asset.

Ownership of Tokens remains subject to these Terms, and Students receive only a limited, revocable right to use them within the Platform.

5.9 Non-Transferability

Tokens are linked exclusively to the Student account in which they were credited.

Students shall not:

• transfer Tokens to another account;

• sell Tokens;
• gift Tokens;
• exchange Tokens privately;
• trade Tokens for goods or services;
• convert Tokens into cryptocurrency or other digital assets; or
• otherwise attempt to monetize Tokens.

Any unauthorized transfer or attempted transfer may result in immediate cancellation of the Tokens and suspension of the associated accounts.

5.10 Promotional Tokens

Stayzee may issue promotional Tokens subject to additional conditions, including limited validity periods, feature-specific restrictions, geographic limitations, or campaign-specific eligibility criteria.

Promotional Tokens may expire earlier than purchased Tokens and may be revoked if issued due to fraud, abuse, technical error, or violation of these Terms.

5.11 Technical Errors

In the event of duplicate deductions, failed transactions, payment gateway errors, or other technical malfunctions affecting the Token System, Stayzee may investigate the matter and, where appropriate, restore incorrectly deducted Tokens or otherwise rectify the error.

Such corrective action shall be determined solely by Stayzee based on available transaction records and system logs.

5.12 Fraudulent Activity

Stayzee reserves the right to suspend, cancel, reverse, or permanently remove Tokens obtained through:

• stolen payment methods;

• chargebacks;
• fraudulent transactions;
• unauthorized promotional abuse;
• multiple fake accounts;
• automated scripts;
• hacking attempts; or
• any other dishonest or unlawful means.

Stayzee may also suspend or terminate the associated User account without prior notice.

5.13 Modification of the Token System

Stayzee reserves the right to modify, replace, suspend, discontinue, or redesign the Token System at any time.

Such modifications may include:

• changes in Token pricing;

• changes in Token validity;
• revision of the number of Tokens required for specific features;
• introduction of new Token categories;
• retirement of existing Token packages; or
• implementation of additional safeguards against fraud or misuse.

Any such changes shall apply prospectively unless otherwise required by applicable law.

5.14 Student Acknowledgement

By purchasing, receiving, or using Tokens, the Student acknowledges and agrees that:

• Tokens provide only limited access to designated Platform features;

• purchasing Tokens does not guarantee accommodation, successful communication, or any commercial outcome;
• Token purchases are separate from any rental transaction between the Student and the Landlord;
• Stayzee has no obligation to refund Tokens except where mandated by law; and
• the Student has reviewed and accepted the applicable Token pricing, validity period, and usage restrictions before completing any purchase.

6. Listings, Property Information, and Verification

6.1 Purpose of Listings

The Platform enables Landlords to publish Listings for residential accommodations that may be viewed by Students seeking housing.

Each Listing is intended solely to provide general information regarding a Property and to facilitate initial contact between a Student and a Landlord. A Listing shall not constitute a legal offer, advertisement of guaranteed availability, promise of accommodation, or binding contractual commitment by Stayzee.

Students are encouraged to use Listings as an initial source of information only and to independently verify all material aspects of a Property before entering into any accommodation arrangement.

6.2 Information Contained in Listings

A Listing may include, without limitation:

• Property photographs;

• videos or virtual tours;
• room type;
• occupancy details;
• rental price;
• security deposit requirements;
• maintenance charges;
• available amenities;
• furnishing details;
• food availability;
• parking facilities;
• internet connectivity;
• distance from educational institutions;
• Property location;
• availability status;
• house rules;
• contact information; and
• any additional information provided by the Landlord.

The information displayed may change from time to time without prior notice.

6.3 Source of Listing Information

Unless expressly indicated otherwise, the content of a Listing is supplied by the respective Landlord.

Stayzee may review, edit, format, reorganize, summarize, or standardize Listing information for presentation purposes, but such editorial changes shall not be interpreted as verification or endorsement of every statement contained in the Listing.

The Landlord remains solely responsible for the completeness, legality, and accuracy of all information submitted.

6.4 Verification Process

To improve the quality and reliability of the Platform, Stayzee may conduct an internal verification process before publishing a Listing.

Verification may include one or more of the following activities:

• physical inspection of the Property by an authorized Stayzee representative;

• confirmation of the Property's location;
• review of photographs and videos;
• confirmation of the Landlord's contact information;
• review of basic ownership or management details;
• verification of room availability at the time of inspection;
• review of publicly available information; or
• any additional verification procedures considered appropriate by Stayzee.

The exact verification process may vary depending on the type of Property, geographical location, operational requirements, or available resources.

6.5 Meaning of "Verified"

Where a Listing is designated as "Verified," such designation indicates only that the Listing successfully completed Stayzee's internal verification process at a particular point in time.

A "Verified" badge or similar designation should not be interpreted as a certification, guarantee, warranty, endorsement, accreditation, or legal approval of the Property or the Landlord.

Verification is intended solely to improve confidence in the Platform and should not replace a Student's independent inspection and due diligence.

6.6 Verification Does Not Guarantee

A verified Listing does not guarantee, represent, or warrant:

• ownership of the Property;

• legal title;
• compliance with municipal regulations;
• compliance with building laws;
• structural safety;
• fire safety;
• electrical safety;
• sanitation standards;
• food quality;
• internet performance;
• uninterrupted water supply;
• uninterrupted electricity;
• suitability for any particular Student;
• freedom from defects;
• legality of the rental arrangement;
• future availability;
• future rental price;
• continued accuracy of Listing information; or
• satisfactory living conditions.

Students acknowledge that circumstances may change after verification has been completed.

6.7 Changes to Listings

Landlords may update or modify their Listings from time to time.

Changes may include:

• rental price;

• room availability;
• occupancy status;
• furniture;
• amenities;
• photographs;
• policies;
• contact information;
• maintenance charges; or
• any other Listing details.

Accordingly, information viewed by a Student at one point in time may differ from the actual condition of the Property during a later visit.

Stayzee shall not be liable for changes made after verification or publication.

6.8 Availability of Properties

Publication of a Listing does not guarantee that the Property remains available.

A Property may become unavailable due to:

• another Student renting the room;

• reservation by another individual;
• renovation;
• maintenance;
• withdrawal by the Landlord;
• temporary closure;
• legal restrictions; or
• any other circumstance beyond Stayzee's control.

Students are advised to confirm availability directly with the Landlord before making travel arrangements or payments.

6.9 Property Photographs

Photographs, videos, floor plans, and other visual content are intended only to provide a general representation of the Property.

Actual conditions may differ due to:

• lighting;

• renovations;
• furniture replacement;
• repainting;
• repairs;
• camera angles;
• seasonal conditions;
• occupancy; or
• ordinary wear and tear.

Minor differences between photographs and the actual Property shall not constitute misrepresentation by Stayzee.

6.10 Property Inspection

Students are solely responsible for inspecting a Property before:

• making any payment;

• signing any agreement;
• paying a security deposit;
• taking possession;
• moving into the Property; or
• otherwise committing to any accommodation arrangement.

Where personal inspection is not possible, Students should obtain sufficient independent verification through trusted representatives or other appropriate means.

Failure to inspect a Property shall not create liability for Stayzee.

6.11 Removal or Suspension of Listings

Stayzee reserves the right, at any time and without prior notice, to reject, suspend, edit, restrict, or permanently remove any Listing that:

• contains false or misleading information;

• violates applicable law;
• infringes intellectual property rights;
• promotes discrimination or unlawful conduct;
• contains offensive or inappropriate material;
• is reported by Users as fraudulent;
• has become unavailable;
• no longer satisfies Stayzee's quality standards; or
• otherwise adversely affects the integrity of the Platform.

Removal of a Listing does not imply that Stayzee has determined liability or wrongdoing by the Landlord.

6.12 Student Acknowledgement

By using the Platform, every Student acknowledges and agrees that:

• Listings are provided for informational purposes only;

• Stayzee does not guarantee the accuracy or completeness of every Listing;
• the "Verified" designation has a limited meaning as described in these Terms;
• Property conditions, pricing, and availability may change after publication;
• independent inspection and due diligence remain the Student's responsibility; and
• Stayzee shall not be liable for any loss, expense, inconvenience, or damages arising from reliance solely upon Listing information without independent verification.

7. Payments, Refunds, and Financial Transactions

7.1 Payments Made to Stayzee

Students may make payments to Stayzee solely for the purchase of Tokens or any other Platform services that Stayzee may introduce from time to time.

Except as expressly stated on the Platform, Stayzee does not charge brokerage fees, commission on rent, security deposits, monthly rental payments, maintenance charges, utility charges, or any other accommodation-related payments.

All applicable prices, taxes, convenience fees, and charges shall be displayed before the completion of a transaction.

7.2 Payments Between Students and Landlords

All financial transactions relating to accommodation are conducted directly between the Student and the Landlord.

Such transactions may include, without limitation:

• booking amounts;

• advance payments;
• security deposits;
• monthly rent;
• maintenance charges;
• electricity charges;
• water charges;
• internet charges;
• food charges;
• parking fees;
• penalties;
• damages;
• refunds; and
• any other amounts agreed between the parties.

Stayzee does not receive, collect, hold, process, escrow, safeguard, or distribute any such payments.

Accordingly, Stayzee shall not be liable for any dispute relating to these transactions.

7.3 No Escrow Services

Stayzee does not provide escrow, custodial, trustee, payment protection, or intermediary financial services.

Any payment made by a Student directly to a Landlord is made entirely at the Student's own discretion and risk.

Students are encouraged to retain payment receipts, bank confirmations, and written agreements for future reference.

7.4 Payment Methods

Payments made to Stayzee shall be accepted only through payment methods officially supported on the Platform.

These may include:

• UPI;

• debit cards;
• credit cards;
• net banking;
• digital wallets; or
• any other payment methods integrated into the Platform.

Stayzee reserves the right to modify available payment methods at any time.

7.5 Payment Processing

Payments are processed through independent third-party payment service providers.

Stayzee does not control the operation of payment gateways and shall not be responsible for:

• payment gateway downtime;

• delayed processing;
• banking failures;
• transaction reversals;
• network interruptions;
• payment authorization failures;
• technical errors caused by financial institutions; or
• other issues arising from third-party payment systems.

Users agree to comply with the terms and conditions of the respective payment service providers.

7.6 Failed Transactions

Where a payment to Stayzee fails or remains pending due to technical reasons, Stayzee may delay the crediting of Tokens until successful confirmation is received from the payment gateway or financial institution.

If a payment has been debited but Tokens have not been credited within a reasonable period, the Student may contact Stayzee with relevant transaction details for investigation.

Stayzee will make commercially reasonable efforts to resolve genuine payment issues but does not guarantee resolution within any specific timeframe.

7.7 Refund Policy for Token Purchases

Except where required under applicable law, all Token purchases are final and non-refundable.

Refunds shall not be issued merely because:

• the Student changes their mind;

• the Student no longer requires accommodation;
• the Student finds accommodation elsewhere;
• the Landlord does not respond;
• negotiations are unsuccessful;
• the Property has already been occupied;
• the Student accidentally unlocks a Listing;
• the Student is dissatisfied with the Property;
• rental terms are unacceptable; or
• the Student decides not to use the unlocked contact information.

The purchase of Tokens grants access to Platform features and not a guarantee of accommodation or successful rental.

7.8 Chargebacks and Payment Disputes

If a Student initiates a chargeback, payment reversal, or fraudulent payment dispute after receiving Tokens or accessing paid Platform features, Stayzee reserves the right to:

• suspend the Student's account;

• revoke purchased Tokens;
• restrict future purchases;
• recover outstanding amounts;
• permanently terminate access to the Platform; and
• pursue any legal remedies available under applicable law.

7.9 Taxes

Users are solely responsible for determining and complying with any tax obligations arising from their transactions.

Where applicable, Stayzee may collect taxes required under law in relation to Token purchases or other Platform services.

Landlords remain solely responsible for taxes relating to rental income, property ownership, or accommodation services.

7.10 Fraud Prevention

To protect Users and the integrity of the Platform, Stayzee may review, delay, refuse, or cancel transactions that appear suspicious, unauthorized, fraudulent, or inconsistent with normal Platform usage.

Stayzee may request additional verification before processing certain payments.

Failure to provide requested information may result in cancellation of the transaction.

7.11 Currency

Unless otherwise specified, all prices displayed on the Platform are denominated in Indian Rupees (INR).

Currency conversions displayed by third-party payment providers are for convenience only and may vary due to exchange rates, banking charges, or applicable fees.

Stayzee is not responsible for currency conversion differences or charges imposed by financial institutions.

7.12 Financial Responsibility

Students acknowledge that they are solely responsible for:

• evaluating the financial terms offered by a Landlord;

• verifying payment instructions before transferring funds;
• obtaining receipts for payments made;
• reviewing rental agreements carefully; and
• ensuring that payments are made only after appropriate due diligence.

Stayzee does not guarantee the financial reliability, honesty, or solvency of any Landlord.

7.13 Disclaimer Regarding Accommodation Payments

Under no circumstances shall Stayzee be responsible for:

• loss of security deposits;

• non-refund of advance payments;
• rent increases;
• maintenance disputes;
• utility billing disputes;
• fraudulent payment requests made by Landlords;
• unauthorized bank transfers;
• payment scams;
• bounced cheques;
• delayed refunds;
• financial losses arising from accommodation agreements; or
• any monetary dispute between Students and Landlords.

All financial dealings relating to accommodation remain solely between the respective Student and the Landlord.

7.14 Student Acknowledgement

By making any payment through or in connection with the Platform, the Student acknowledges and agrees that:

• payments made to Stayzee relate only to Platform services such as Token purchases;

• accommodation-related payments are made directly to the Landlord and are outside Stayzee's control;
• Stayzee does not act as a payment intermediary, escrow agent, or financial institution;
• Token purchases are generally non-refundable except where required by applicable law; and
• the Student assumes full responsibility for verifying payment instructions before transferring any money to a Landlord or any third party.

8. Landlord Registration, Listings, and Responsibilities

8.1 Eligibility to List Property

Only individuals or entities having lawful ownership, possession, management rights, or valid authorization over a Property may publish Listings on the Platform.

By submitting a Listing, the Landlord represents and warrants that they possess all necessary legal rights, permissions, licenses, and authority required to advertise the Property through Stayzee.

If the Listing is created by a property manager, caretaker, broker, employee, family member, or any other representative, such person represents that they have been duly authorized by the Property owner.

Stayzee reserves the right to request documentary proof of ownership or authorization at any time.

8.2 Registration of Property

To publish a Listing, the Landlord may be required to complete Stayzee's registration process and provide information including, but not limited to:

• Property address;

• photographs of the Property;
• room specifications;
• rental pricing;
• security deposit requirements;
• available amenities;
• occupancy capacity;
• contact information;
• ownership or authorization documents;
• government-issued identity proof; and
• any additional information reasonably requested by Stayzee.

The Landlord agrees that all information submitted shall remain truthful, complete, accurate, and up to date.

8.3 One-Time Registration Fee

Stayzee may charge a one-time, non-refundable registration fee for publishing a Listing on the Platform.

The registration fee covers only:

• verification activities;

• listing creation;
• publication on the Platform;
• visibility to Students; and
• access to Stayzee's listing management services.

Payment of the registration fee does not guarantee:

• tenant inquiries;

• bookings;
• occupancy;
• rental income;
• revenue generation; or
• commercial success.

8.4 Accuracy of Listings

The Landlord is solely responsible for ensuring that every Listing remains accurate at all times.

This responsibility includes the accuracy of:

• rental price;

• deposit amount;
• photographs;
• Property description;
• available amenities;
• occupancy details;
• house rules;
• room availability;
• location details;
• contact information; and
• all other Listing content.

The Landlord shall promptly update the Listing whenever material changes occur.

8.5 Truthful Representations

The Landlord shall not publish or communicate any information that is false, misleading, deceptive, fraudulent, or likely to mislead Students.

Without limitation, the Landlord shall not:

• advertise unavailable rooms;

• misrepresent room size;
• manipulate photographs;
• conceal mandatory charges;
• falsely claim amenities;
• advertise incorrect pricing;
• falsely represent ownership;
• provide inaccurate contact details; or
• intentionally omit material information affecting a Student's decision.

Stayzee reserves the right to remove any misleading Listing without prior notice.

8.6 Availability of Properties

The Landlord is responsible for maintaining accurate information regarding room availability.

Where a Property becomes occupied, withdrawn, unavailable, or otherwise unsuitable for rental, the Landlord shall promptly update or remove the Listing.

Failure to maintain accurate availability may adversely affect the Landlord's visibility on the Platform and may result in suspension or removal of the Listing.

8.7 Communication with Students

After a Student unlocks the Landlord's contact information, the Landlord agrees to communicate honestly, respectfully, and professionally.

Landlords should make reasonable efforts to:

• respond to genuine inquiries;

• provide accurate information;
• clarify rental terms;
• disclose applicable charges;
• schedule inspections where appropriate; and
• notify Students if the Property is no longer available.

Stayzee does not guarantee response times and shall not be liable for any communication between Users.

8.8 Independent Rental Decisions

The Landlord retains sole discretion regarding whether to rent a Property to a Student.

However, the Landlord shall ensure that all decisions comply with applicable laws and shall avoid unlawful discrimination based on religion, caste, race, ethnicity, disability, gender, or any other legally protected characteristic.

Nothing in these Terms obligates a Landlord to accept every inquiry received through the Platform.

8.9 Rental Agreements

The Landlord is solely responsible for preparing, executing, and complying with any rental agreement, lease, leave and license agreement, hostel admission form, or any other accommodation-related contract.

Stayzee is not a party to such agreements and assumes no responsibility for their legality, enforceability, drafting, interpretation, or performance.

Landlords are encouraged to seek independent legal advice when preparing contractual documents.

8.10 Collection of Rent and Deposits

All rent, security deposits, maintenance charges, utility charges, penalties, and other accommodation-related payments shall be collected directly by the Landlord.

Stayzee does not receive, hold, process, safeguard, or refund such payments.

The Landlord bears sole responsibility for maintaining payment records, issuing receipts where appropriate, and resolving financial disputes with Students.

8.11 Compliance with Law

The Landlord represents and warrants that the Property complies with all applicable laws and regulations governing its use as residential accommodation.

This includes, where applicable:

• municipal regulations;

• building safety requirements;
• fire safety regulations;
• taxation laws;
• local licensing requirements;
• police verification requirements;
• occupancy regulations; and
• any other legal obligations applicable to the Property.

Stayzee does not independently verify legal compliance unless expressly stated.

8.12 Removal or Suspension of Listings

Stayzee reserves the right to suspend, reject, edit, restrict, or permanently remove any Listing where it reasonably believes that:

• false information has been provided;

• ownership cannot be reasonably verified;
• the Property is unavailable;
• the Listing violates these Terms;
• complaints from Students indicate fraudulent conduct;
• the Listing infringes applicable law; or
• continued publication may harm the integrity, reputation, or security of the Platform.

Removal of a Listing shall not entitle the Landlord to a refund of any registration fee unless required by applicable law.

8.13 Landlord Acknowledgement

By registering and publishing a Listing on Stayzee, the Landlord expressly acknowledges and agrees that:

• Stayzee is solely a technology platform facilitating connections between Students and Landlords;

• publication of a Listing does not guarantee inquiries, bookings, or tenants;
• Stayzee is not responsible for negotiating rental terms or collecting payments;
• the Landlord remains solely responsible for the accuracy, legality, and availability of every Listing;
• all rental agreements and financial transactions occur exclusively between the Landlord and the Student; and
• the Landlord assumes full responsibility for complying with all applicable laws, regulations, and contractual obligations relating to the Property.

9. User Conduct and Prohibited Activities

9.1 Lawful Use of the Platform

All Users shall access and use the Platform only for lawful, genuine, and legitimate purposes consistent with these Terms and applicable laws of India.

Users agree to act honestly, responsibly, and respectfully while interacting with the Platform and with other Users.

The Platform shall not be used for any activity that may compromise its integrity, security, availability, reputation, or the experience of other Users.

9.2 General Standard of Conduct

Users shall:

• provide truthful information;

• communicate respectfully with other Users;
• comply with applicable laws;
• respect the privacy of other Users;
• use Platform features only for their intended purpose;
• maintain accurate account information; and
• cooperate with reasonable verification requests made by Stayzee.

9.3 Prohibited Activities

Without limiting any other provision of these Terms, Users shall not directly or indirectly engage in any of the following activities.

A. Account Misuse

Users shall not:

• create fake accounts;

• create multiple accounts to bypass Platform restrictions;
• impersonate another individual or organization;
• purchase or sell accounts;
• transfer accounts to another person;
• use disposable phone numbers or email addresses to evade verification;
• share login credentials with unauthorized persons; or
• use another person's account without authorization.

B. False Information

Users shall not:

• submit false identity information;

• provide inaccurate contact details;
• upload forged documents;
• falsely claim ownership of Property;
• create misleading Listings;
• manipulate Property information;
• upload edited photographs intended to deceive Users; or
• intentionally omit material facts.

C. Fraudulent Conduct

Users shall not:

• engage in scams;

• solicit fraudulent payments;
• conduct phishing attacks;
• use stolen payment methods;
• abuse promotional campaigns;
• exploit pricing errors;
• obtain Tokens through dishonest means;
• initiate fraudulent chargebacks; or
• participate in money laundering or financial fraud.

D. Abuse of Landlord Contact Information

Students shall not:

• resell unlocked contact information;

• publish Landlord phone numbers online;
• create commercial databases of contact information;
• send spam messages;
• conduct telemarketing;
• perform bulk messaging;
• use automated calling systems;
• distribute contact details without consent; or
• use contact information for purposes unrelated to accommodation.

E. Abuse of Students

Landlords shall not:

• deliberately mislead Students;

• demand undisclosed charges;
• advertise unavailable rooms;
• misrepresent amenities;
• demand payments using false pretences;
• harass Students;
• threaten Students;
• discriminate unlawfully;
• collect personal information unnecessarily; or
• misuse Student contact information.

F. Platform Abuse

Users shall not:

• interfere with Platform operations;

• intentionally overload Platform servers;
• bypass security mechanisms;
• interfere with verification systems;
• manipulate search rankings;
• artificially increase Listing visibility;
• exploit Platform bugs;
• attempt to disable Platform features; or
• interfere with another User's experience.

G. Unauthorized Technical Activities

Users shall not:

• hack the Platform;

• reverse engineer software;
• decompile Platform code;
• bypass authentication;
• scrape Listings using automated tools;
• use bots;
• deploy crawlers;
• conduct vulnerability scanning without authorization;
• perform penetration testing;
• distribute malware;
• introduce viruses;
• install ransomware;
• perform denial-of-service attacks;
• intercept communications; or
• attempt unauthorized access to databases or servers.

H. Intellectual Property Violations

Users shall not:

• copy Platform content;

• reproduce Listings without permission;
• remove copyright notices;
• misuse the Stayzee logo;
• impersonate the Stayzee brand;
• copy software;
• create unauthorized derivative works; or
• infringe intellectual property rights belonging to Stayzee or third parties.

I. Illegal Activities

Users shall not use the Platform for:

• unlawful accommodation;

• criminal activity;
• trafficking;
• terrorism;
• illegal gambling;
• sale of prohibited goods;
• distribution of illegal content;
• identity theft;
• document forgery;
• tax evasion;
• cybercrime; or
• any activity prohibited under applicable law.

J. Harassment and Abuse

Users shall not:

• threaten others;

• intimidate Users;
• bully Users;
• stalk Users;
• send abusive communications;
• publish defamatory statements;
• use hate speech;
• engage in discriminatory conduct;
• send obscene material; or
• engage in any behaviour likely to create an unsafe environment.

9.4 Reporting Violations

Users may report suspected violations of these Terms through the reporting mechanisms provided on the Platform or by contacting Stayzee directly.

Stayzee may investigate reports in good faith but is not obligated to investigate every complaint or disclose the outcome of any investigation.

False or malicious reports may themselves constitute a violation of these Terms.

9.5 Investigation Rights

To maintain the security and integrity of the Platform, Stayzee reserves the right to investigate suspected violations of these Terms.

During an investigation, Stayzee may:

• review account activity;

• examine transaction records;
• review communication logs where legally permissible;
• request additional documentation;
• temporarily restrict account functionality;
• suspend Listings;
• suspend Token usage; or
• cooperate with law enforcement authorities where required.

Users agree to reasonably cooperate with such investigations.

9.6 Enforcement Actions

Where Stayzee reasonably believes that a User has violated these Terms, Stayzee may, without prior notice and at its sole discretion:

• issue warnings;

• remove Listings;
• remove uploaded content;
• revoke promotional benefits;
• suspend Tokens;
• restrict Platform features;
• suspend the User account;
• permanently terminate the User account;
• block future registrations;
• refuse future services;
• report unlawful conduct to relevant authorities; or
• pursue any other legal or equitable remedies available under applicable law.

Nothing in these Terms limits Stayzee's right to seek compensation or injunctive relief where appropriate.

9.7 No Waiver

Failure by Stayzee to immediately enforce any provision of this Section shall not constitute a waiver of its right to enforce the same or any other provision at a later time.

9.8 User Acknowledgement

By accessing or using the Platform, every User acknowledges and agrees that compliance with this Section is essential to maintaining a safe, trustworthy, and reliable marketplace.

Users understand that violations of these Terms may result in immediate suspension or permanent termination of Platform access, removal of Listings or Tokens, and, where appropriate, civil or criminal proceedings under applicable law.

10. Privacy, Personal Data, and Communications

10.1 Collection of Personal Information

In order to provide and improve the Services, Stayzee may collect personal information that Users voluntarily provide during registration, verification, listing creation, communication, or while using the Platform.

Such information may include, without limitation:

• full name;

• mobile phone number;
• email address;
• educational institution;
• government-issued identification documents submitted for verification;
• Property information;
• photographs;
• payment transaction references;
• communication preferences; and
• any additional information voluntarily provided by the User.

Stayzee collects only such information as is reasonably necessary for providing its Services, complying with legal obligations, improving user experience, and protecting the security and integrity of the Platform.

10.2 Automatically Collected Information

When Users access the Platform, certain technical information may be collected automatically.

This information may include:

• IP address;

• browser type;
• operating system;
• device information;
• approximate location derived from IP or device settings;
• session information;
• pages visited;
• search history within the Platform;
• login timestamps;
• device identifiers;
• cookies;
• analytics information; and
• security logs.

Such information is primarily used for security, fraud prevention, troubleshooting, analytics, and improving Platform performance.

10.3 Purpose of Data Processing

Personal information may be processed for purposes including:

• account registration;

• identity verification;
• property verification;
• facilitating communication between Students and Landlords;
• customer support;
• fraud detection;
• security monitoring;
• improving Platform functionality;
• sending service-related notifications;
• complying with legal obligations;
• enforcing these Terms; and
• protecting the rights, safety, and legitimate interests of Stayzee and its Users.

Stayzee shall process personal information in accordance with applicable data protection laws.

10.4 Sharing of Information

Stayzee does not sell Users' personal information to third parties.

However, personal information may be shared where reasonably necessary with:

• payment service providers;

• cloud hosting providers;
• verification service providers;
• analytics providers;
• communication service providers;
• professional advisers;
• government authorities;
• law enforcement agencies;
• courts or regulatory authorities; or
• other parties where disclosure is required by applicable law.

Information may also be shared between Students and Landlords only to the extent necessary for facilitating accommodation inquiries through the Platform.

10.5 Landlord Contact Information

A Student may access a Landlord's verified contact information only after successfully unlocking the relevant Listing using the required number of Tokens.

The Student agrees to use such information solely for legitimate accommodation-related communication.

Any unauthorized disclosure, publication, commercial use, resale, or misuse of Landlord contact information constitutes a material breach of these Terms.

10.6 User Content

Users retain ownership of photographs, descriptions, documents, reviews, comments, and other content submitted by them.

By uploading such content to the Platform, the User grants Stayzee a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to:

• host;

• store;
• reproduce;
• display;
• publish;
• distribute;
• modify for formatting purposes;
• optimize for search;
• promote the Platform; and
• otherwise use such content solely in connection with operating, improving, marketing, and maintaining the Services.

This license shall continue for as long as the content remains available on the Platform and for any additional period reasonably necessary for backup, legal compliance, dispute resolution, or archival purposes.

10.7 Cookies and Similar Technologies

Stayzee may use cookies, local storage, tracking pixels, session identifiers, and similar technologies to:

• authenticate Users;

• remember preferences;
• improve Platform functionality;
• analyse usage patterns;
• enhance security;
• prevent fraud; and
• provide a more personalized user experience.

Users may configure their browser settings to limit or disable certain cookies. However, disabling cookies may affect the availability or functionality of certain Platform features.

10.8 Communications

By creating an account or using the Platform, Users consent to receive communications from Stayzee through various channels, including:

• SMS;

• email;
• phone calls;
• push notifications;
• WhatsApp (where available);
• in-app notifications; and
• other electronic communication methods permitted by applicable law.

Such communications may include:

• OTPs;

• login alerts;
• verification updates;
• Token purchase confirmations;
• Listing approvals;
• security alerts;
• maintenance notifications;
• policy updates;
• customer support communications; and
• promotional offers.

Users may opt out of promotional communications where such option is provided. However, service-related communications that are necessary for the operation, security, or administration of the Platform cannot be disabled while the User maintains an active account.

10.9 Data Security

Stayzee implements reasonable administrative, technical, and organizational measures intended to safeguard personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Accordingly, Stayzee cannot guarantee absolute security and Users acknowledge that they transmit information at their own risk.

10.10 Data Retention

Stayzee may retain personal information for as long as reasonably necessary to:

• provide the Services;

• comply with legal obligations;
• resolve disputes;
• detect fraud;
• enforce these Terms;
• maintain business records; or
• protect the legitimate interests of Stayzee and its Users.

Following expiry of the applicable retention period, information may be deleted, anonymized, or archived in accordance with applicable law and internal data retention policies.

10.11 Third-Party Websites and Services

The Platform may contain links to third-party websites, applications, payment gateways, mapping services, or other external resources.

Stayzee does not control such third-party services and is not responsible for their privacy practices, security measures, content, or terms of use.

Users access third-party services entirely at their own discretion and are encouraged to review the applicable privacy policies before sharing personal information.

10.12 Privacy Policy

This Section provides only a general overview of Stayzee's data handling practices.

Additional details regarding the collection, use, storage, disclosure, retention, and protection of personal information are set out in Stayzee's separate Privacy Policy, which forms an integral part of these Terms. In the event of any inconsistency relating specifically to the processing of personal data, the Privacy Policy shall prevail to the extent permitted by applicable law.

10.13 User Acknowledgement

By accessing or using the Platform, each User acknowledges and agrees that:

• Stayzee may collect and process personal information as described in these Terms and the Privacy Policy;

• certain information is necessary for the operation, security, and administration of the Platform;
• Stayzee may communicate with Users regarding their accounts and the Services;
• Users remain responsible for ensuring that the personal information they provide is accurate and up to date; and
• Stayzee will implement reasonable measures to protect personal information but cannot guarantee absolute security against all forms of unauthorized access or cyber threats.

11. Disclaimers and Limitation of Liability

11.1 Platform Provided "As Is"

The Platform, all Listings, verification services, search tools, communication features, and all other Services provided by Stayzee are made available on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted under applicable law, Stayzee expressly disclaims all representations, warranties, guarantees, and conditions, whether express, implied, statutory, or otherwise, including but not limited to warranties relating to:

• merchantability;

• fitness for a particular purpose;
• uninterrupted availability;
• accuracy;
• completeness;
• reliability;
• non-infringement;
• satisfactory quality;
• compatibility; and
• error-free operation.

Stayzee does not warrant that the Platform will always operate without interruption, delay, bugs, security vulnerabilities, or technical failures.

11.2 No Warranty Regarding Properties

Stayzee does not own, manage, lease, control, inspect, certify, or operate the Properties listed on the Platform.

Accordingly, Stayzee makes no representation or warranty regarding:

• ownership of any Property;

• legality of any Listing;
• structural integrity;
• fire safety;
• electrical safety;
• sanitation;
• cleanliness;
• food quality;
• drinking water quality;
• internet connectivity;
• maintenance standards;
• suitability for habitation;
• accessibility;
• security arrangements;
• surrounding neighbourhood;
• availability of parking;
• compliance with building regulations; or
• compliance with municipal requirements.

Students are solely responsible for independently inspecting every Property before making any accommodation-related decision.

11.3 No Warranty Regarding Landlords or Students

Stayzee does not conduct comprehensive background investigations into every User.

Accordingly, Stayzee does not warrant or guarantee:

• the honesty of a Landlord;

• the honesty of a Student;
• financial capability;
• identity beyond the scope of verification performed;
• legal capacity;
• future conduct;
• compliance with agreements;
• responsiveness;
• reliability; or
• trustworthiness.

Every User interacts with other Users entirely at their own discretion and risk.

11.4 No Responsibility for Accommodation Agreements

Stayzee is not a party to any:

• lease agreement;

• rent agreement;
• leave and license agreement;
• hostel admission agreement;
• PG agreement;
• roommate agreement;
• occupancy agreement; or
• any other accommodation-related arrangement.

Stayzee neither drafts, negotiates, reviews, executes, interprets, nor enforces such agreements.

All contractual rights and obligations exist solely between the Student and the Landlord.

11.5 No Responsibility for Payments

Stayzee shall not be responsible for:

• payment of rent;

• payment of deposits;
• maintenance charges;
• utility bills;
• refunds;
• rent increases;
• penalties;
• damages;
• payment defaults;
• bounced cheques;
• delayed payments;
• fraudulent payment requests;
• unauthorized transfers; or
• financial losses arising from accommodation arrangements.

All financial dealings occur directly between Students and Landlords.

11.6 No Responsibility After Contact Information Is Unlocked

Once a Student successfully unlocks a Landlord's contact information, Stayzee's role is substantially complete with respect to that Listing.

Subsequent discussions, negotiations, inspections, visits, payments, agreements, extensions, disputes, cancellations, or occupancy arrangements occur independently between the Student and the Landlord.

Stayzee shall not be responsible for the outcome of such interactions.

11.7 User Disputes

In the event of any disagreement between Users, including disputes relating to:

• rent;

• deposits;
• maintenance;
• damages;
• eviction;
• roommate issues;
• cleanliness;
• amenities;
• food;
• utilities;
• behaviour;
• discrimination;
• breach of agreement;
• cancellation; or
• any other accommodation-related matter,

the dispute shall be resolved exclusively between the concerned Users.

Stayzee is under no obligation to mediate, investigate, or resolve private disputes, although it may choose to assist voluntarily where appropriate.

11.8 Limitation of Liability

To the fullest extent permitted by applicable law, Stayzee, its founders, directors, officers, employees, consultants, affiliates, agents, contractors, licensors, successors, and assigns shall not be liable for any:

• direct loss;

• indirect loss;
• incidental damages;
• consequential damages;
• punitive damages;
• exemplary damages;
• special damages;
• loss of profits;
• loss of income;
• loss of business opportunities;
• reputational harm;
• emotional distress;
• inconvenience;
• loss of data;
• interruption of studies;
• relocation costs;
• travel expenses; or
• any other losses arising directly or indirectly from the use of the Platform.

11.9 Maximum Liability

To the maximum extent permitted under applicable law, Stayzee's aggregate liability arising out of or relating to the use of the Platform shall not exceed the total amount actually paid by the affected User to Stayzee for Platform services during the six (6) months immediately preceding the event giving rise to the claim.

Where the User has not made any payment to Stayzee, Stayzee's total liability shall be limited to the minimum amount permissible under applicable law.

11.10 Force Majeure

Stayzee shall not be liable for any delay, interruption, or failure to perform its obligations caused by circumstances beyond its reasonable control, including but not limited to:

• natural disasters;

• floods;
• earthquakes;
• fires;
• pandemics;
• epidemics;
• war;
• terrorism;
• riots;
• civil unrest;
• government actions;
• internet outages;
• telecommunications failures;
• cyberattacks;
• power failures;
• labour disputes; or
• failures of third-party service providers.

11.11 User Assumption of Risk

Users acknowledge that renting accommodation involves inherent risks, including financial, legal, operational, and personal risks.

By using the Platform, Users voluntarily assume all risks associated with:

• contacting Landlords;

• visiting Properties;
• negotiating rental terms;
• making payments;
• entering into agreements;
• taking possession of accommodation; and
• continuing any accommodation arrangement.

11.12 Survival

The provisions contained in this Section shall survive the suspension, termination, deletion of an account, or cessation of use of the Platform to the fullest extent permitted by applicable law.

11.13 User Acknowledgement

By accessing or using the Platform, every User expressly acknowledges and agrees that:

• Stayzee functions solely as a technology platform facilitating connections between Students and Landlords;

• Stayzee is not the owner, landlord, broker, property manager, or tenant of any listed Property;
• Users remain solely responsible for all accommodation-related decisions, inspections, negotiations, payments, agreements, and occupancy arrangements;
• Stayzee provides no guarantee regarding the conduct of any User, the condition of any Property, or the outcome of any accommodation arrangement; and
• the limitations of liability contained in this Section form an essential basis upon which Stayzee makes the Platform available.

12. Indemnification

12.1 User's Obligation to Indemnify

Each User agrees to defend, indemnify, and hold harmless Stayzee, together with its founders, directors, officers, employees, consultants, contractors, affiliates, licensors, successors, representatives, agents, and assigns (collectively, the "Indemnified Parties"), from and against any and all claims, demands, actions, proceedings, liabilities, damages, judgments, penalties, fines, losses, costs, and expenses, including reasonable legal fees and litigation expenses, arising out of or relating to:

• the User's access to or use of the Platform;

• violation of these Terms;
• violation of any applicable law or regulation;
• infringement of the rights of any third party;
• false, inaccurate, misleading, or fraudulent information submitted to the Platform;
• misuse of another User's personal information;
• unauthorized disclosure of confidential information;
• misuse of unlocked contact details;
• fraudulent payment activities;
• disputes arising from accommodation arrangements;
• Property Listings published by the User;
• rental agreements entered into by the User;
• any negligent, reckless, fraudulent, or unlawful conduct of the User; or
• any act or omission that results in legal liability for Stayzee.

12.2 Student-Specific Indemnification

Without limiting the generality of Section 12.1, every Student agrees to indemnify the Indemnified Parties against any claims arising from:

• disputes with Landlords;

• non-payment of rent;
• damage caused to a Property;
• breach of rental agreements;
• unlawful occupation;
• harassment of Landlords;
• misuse of Property;
• unauthorized sharing of Landlord contact information;
• fraudulent payment claims;
• false complaints against Landlords; or
• violation of applicable housing or tenancy laws.

Students remain solely responsible for all consequences arising from their conduct before, during, and after occupying a Property.

12.3 Landlord-Specific Indemnification

Without limiting Section 12.1, every Landlord agrees to indemnify the Indemnified Parties against claims arising from:

• inaccurate Listings;

• false representations regarding ownership or authorization;
• disputes concerning rental payments;
• unlawful eviction;
• refund disputes;
• unsafe or hazardous Property conditions;
• building code violations;
• municipal or regulatory non-compliance;
• discrimination;
• misleading advertisements;
• personal injury occurring at the Property;
• damage to a Student's belongings;
• violation of consumer protection laws; or
• breach of any contractual obligation owed to a Student.

The Landlord acknowledges that Stayzee merely publishes Listings and shall not bear responsibility for obligations arising from the ownership, management, or operation of any Property.

12.4 Third-Party Claims

If any third party, governmental authority, court, regulatory body, or law enforcement agency asserts a claim against Stayzee arising from a User's actions, the User agrees to fully indemnify the Indemnified Parties for all resulting losses, liabilities, costs, penalties, settlements, judgments, and reasonable legal expenses.

This obligation applies regardless of whether the claim is brought directly against Stayzee or jointly against Stayzee and the User.

12.5 Intellectual Property Claims

Users agree to indemnify the Indemnified Parties against all claims arising from content uploaded or submitted by the User that:

• infringes copyright;

• infringes trademarks;
• violates database rights;
• violates privacy rights;
• violates publicity rights;
• misappropriates confidential information; or
• otherwise infringes the intellectual property rights of any third party.

Users remain solely responsible for ensuring that they possess all necessary rights and permissions before uploading content to the Platform.

12.6 Cooperation

Where Stayzee becomes subject to a claim for which indemnification may apply, Stayzee may:

• notify the User of the claim;

• request relevant documents or information;
• require reasonable cooperation in defending the claim;
• assume control of the legal defence where appropriate; and
• negotiate settlements where reasonably necessary.

The User agrees to cooperate in good faith with any such request.

12.7 Survival

The indemnification obligations contained in this Section shall survive:

• suspension of the User's account;

• termination of the User's account;
• deletion of the User's account;
• expiration of these Terms; and
• cessation of the User's use of the Platform.

Such obligations shall continue until all applicable claims have been finally resolved.

12.8 Limitation

Nothing in this Section shall require a User to indemnify Stayzee for losses that arise solely from Stayzee's own willful misconduct or gross negligence, where such limitation cannot be excluded under applicable law.

12.9 User Acknowledgement

By using the Platform, every User acknowledges and agrees that the indemnification obligations contained in this Section are a fundamental condition of accessing the Services.

The User further acknowledges that Stayzee merely facilitates connections between independent Students and Landlords and should not bear legal responsibility for disputes, claims, liabilities, or losses arising from the actions, omissions, agreements, or misconduct of its Users.

13. Intellectual Property Rights

13.1 Ownership of the Platform

The Platform, including all software, source code, object code, databases, user interface designs, layouts, visual elements, graphics, icons, logos, text, typography, page structure, search systems, algorithms, workflows, functionality, trademarks, service marks, trade names, domain names, documentation, audiovisual material, and all other intellectual property forming part of Stayzee are and shall remain the exclusive property of Stayzee and/or its licensors.

Nothing contained in these Terms shall be construed as transferring ownership of any intellectual property rights to any User.

All rights not expressly granted under these Terms are reserved by Stayzee.

13.2 Stayzee Name and Brand

The names "Stayzee", its logo, branding, slogans, trade dress, designs, graphics, icons, visual identity, and any associated trademarks or service marks are proprietary intellectual property belonging to Stayzee.

Users shall not:

• copy the Stayzee name;

• register confusingly similar business names;
• use the Stayzee logo without written permission;
• create websites or applications imitating Stayzee;
• falsely claim affiliation with Stayzee;
• use Stayzee branding for advertising without authorization; or
• otherwise exploit the Stayzee brand for commercial purposes.

Nothing contained in these Terms grants any license to use Stayzee's trademarks except as expressly permitted by Stayzee in writing.

13.3 Ownership of the Platform Software

The Platform and all related software, including its architecture, APIs, databases, search engine, verification systems, recommendation engine, Token management system, backend infrastructure, frontend design, source code, object code, scripts, modules, plugins, updates, bug fixes, and future enhancements are proprietary works protected under applicable intellectual property laws.

Users receive only a limited, revocable, non-exclusive, non-transferable license to access and use the Platform strictly in accordance with these Terms.

No ownership or proprietary rights in the Platform software are transferred to any User.

13.4 User Content

Users retain ownership of photographs, descriptions, reviews, comments, documents, and other content that they lawfully upload to the Platform.

By submitting such content, the User represents and warrants that:

• the User owns or controls all necessary rights in the content;

• publication of the content does not infringe the rights of any third party;
• the content does not violate applicable law; and
• Stayzee's use of the content in accordance with these Terms will not require payment of royalties to any third party.

The User shall remain solely responsible for all uploaded content.

13.5 License Granted to Stayzee

By uploading any content to the Platform, the User grants Stayzee a worldwide, perpetual (subject to applicable law), non-exclusive, royalty-free, transferable, sublicensable license to:

• host;

• reproduce;
• store;
• publish;
• display;
• distribute;
• modify for formatting purposes;
• translate where necessary;
• optimize;
• compress;
• create thumbnails;
• promote Listings;
• advertise the Platform;
• improve Platform functionality; and
• otherwise use such content in connection with operating, maintaining, marketing, improving, and securing the Platform.

This license survives removal of the content to the extent reasonably necessary for backups, legal compliance, dispute resolution, archival purposes, or enforcement of these Terms.

13.6 Feedback and Suggestions

Users may voluntarily provide suggestions, recommendations, feature requests, bug reports, comments, ideas, or other feedback relating to the Platform.

Unless otherwise agreed in writing, all such feedback may be used by Stayzee without restriction, attribution, or compensation.

Stayzee shall own all improvements, enhancements, and modifications developed based upon such feedback.

13.7 Restrictions on Use

Except as expressly permitted by these Terms or applicable law, Users shall not:

• copy any part of the Platform;

• reproduce Listings in bulk;
• download Platform databases;
• mirror the Platform;
• modify Platform software;
• distribute Platform code;
• sell Platform content;
• commercially exploit the Platform;
• create derivative works;
• lease or sublicense the Platform;
• frame Platform pages within another website;
• remove copyright notices;
• bypass technological protection measures; or
• otherwise exploit Stayzee's intellectual property without prior written permission.

13.8 Data Scraping and Automated Access

Users shall not use robots, spiders, crawlers, scrapers, automated scripts, artificial intelligence agents, machine learning systems, bots, browser automation tools, or similar technologies to:

• copy Listings;

• extract Property data;
• harvest Landlord information;
• collect Student information;
• create competing databases;
• train artificial intelligence models using Platform content;
• monitor Platform activity automatically; or
• access the Platform in a manner not expressly authorized by Stayzee.

Unauthorized automated access constitutes a material breach of these Terms.

13.9 Database Rights

The compilation, organization, arrangement, indexing, categorization, and presentation of Listings, Property information, User information, search results, verification data, and other Platform content constitute valuable proprietary databases owned by Stayzee.

Users shall not extract or reutilize substantial portions of such databases without prior written authorization.

Repeated extraction of insubstantial portions intended to reconstruct the database is likewise prohibited.

13.10 Copyright Infringement

Stayzee respects intellectual property rights and expects Users to do the same.

Where Stayzee reasonably believes that uploaded content infringes the copyright or other intellectual property rights of any person, Stayzee may, without prior notice:

• remove the content;

• disable access to the content;
• suspend the associated Listing;
• suspend the User account;
• permanently terminate the User account; or
• comply with lawful requests issued by courts or governmental authorities.

Repeated infringement may result in permanent removal from the Platform.

13.11 Reservation of Rights

Except for the limited right to access and use the Platform as expressly granted under these Terms, no license, assignment, transfer, waiver, or other right is granted to any User with respect to Stayzee's intellectual property.

All intellectual property rights not expressly granted remain exclusively reserved by Stayzee.

13.12 User Acknowledgement

By accessing or using the Platform, every User acknowledges and agrees that:

• the Platform and all associated intellectual property belong exclusively to Stayzee or its licensors;

• Users receive only a limited right to use the Platform in accordance with these Terms;
• unauthorized copying, reproduction, scraping, commercial exploitation, or misuse of Stayzee's intellectual property is strictly prohibited;
• User-generated content remains the responsibility of the uploading User; and
• Stayzee may enforce its intellectual property rights through technical measures, civil proceedings, criminal remedies, or any other remedies available under applicable law.

14. Suspension, Termination, and Account Closure

14.1 Stayzee's Right to Suspend or Terminate

Stayzee is committed to maintaining a safe, reliable, and trustworthy Platform for all Users. Accordingly, Stayzee reserves the right, at its sole discretion and without prior notice where reasonably necessary, to suspend, restrict, disable, or permanently terminate any User account, Listing, or access to the Platform if it reasonably believes that such action is necessary to:

• protect the safety of Users;

• prevent fraud or abuse;
• maintain the integrity of the Platform;
• comply with applicable laws;
• enforce these Terms; or
• protect the rights, property, or reputation of Stayzee or third parties.

Suspension or termination may be temporary or permanent depending upon the nature and severity of the violation.

14.2 Grounds for Suspension or Termination

Without limiting any other rights available to Stayzee, a User's account or Listing may be suspended or terminated where the User:

• violates these Terms;

• provides false or misleading information;
• submits forged or fraudulent documents;
• creates fake accounts;
• engages in fraudulent payment activity;
• misuses the Token System;
• uploads misleading Listings;
• harasses or threatens another User;
• infringes intellectual property rights;
• engages in unlawful discrimination;
• attempts unauthorized access to the Platform;
• distributes malware or malicious software;
• misuses another User's personal information;
• repeatedly receives substantiated complaints;
• engages in conduct that damages the reputation of Stayzee;
• violates applicable law; or
• otherwise uses the Platform in a manner that Stayzee reasonably considers harmful or inappropriate.

This list is illustrative and not exhaustive.

14.3 Suspension of Listings

Stayzee may temporarily or permanently remove, disable, hide, or restrict any Listing where:

• the Listing contains inaccurate information;

• the Property is no longer available;
• ownership or authorization cannot be reasonably verified;
• photographs are misleading;
• pricing is intentionally deceptive;
• the Listing violates applicable law;
• multiple complaints have been received;
• the Listing poses a safety concern; or
• continued publication may negatively affect the Platform or its Users.

Removal of a Listing shall not imply any determination of legal liability.

14.4 Immediate Suspension

Where Stayzee reasonably believes that a User presents an immediate risk to the Platform or its Users, Stayzee may suspend the User's account without prior notice.

Examples include:

• suspected fraud;

• identity theft;
• payment fraud;
• hacking attempts;
• unauthorized access;
• criminal activity;
• threats to other Users;
• repeated abuse; or
• court or governmental orders requiring immediate action.

Stayzee may investigate the matter before deciding whether to restore or permanently terminate the account.

14.5 Voluntary Account Closure

Users may request closure of their account at any time by following the account deletion procedure available on the Platform or by contacting Stayzee's customer support.

Before processing an account closure request, Stayzee may require verification of the User's identity.

Closure of an account does not automatically cancel:

• completed Token purchases;

• previous transactions;
• contractual obligations between Students and Landlords;
• outstanding disputes;
• legal proceedings; or
• obligations arising under these Terms.

14.6 Effect of Termination

Upon suspension or termination of an account:

• access to the Platform may be immediately restricted;

• Listings may be removed;
• unused promotional benefits may be cancelled;
• Tokens may expire or become inaccessible in accordance with these Terms;
• communication between the User and Stayzee may be limited to matters relating to the termination; and
• future registration requests may be refused.

Termination of Platform access does not affect rights or obligations that accrued prior to termination.

14.7 No Refund Following Termination

Except where required under applicable law, termination or suspension of an account shall not entitle the User to:

• refund of registration fees;

• refund of Token purchases;
• compensation for business loss;
• reimbursement of advertising costs;
• reimbursement of lost rental income;
• reimbursement of travel expenses; or
• any other monetary compensation arising solely from suspension or termination.

14.8 Record Retention

Following suspension, termination, or account deletion, Stayzee may retain certain information where reasonably necessary to:

• comply with legal obligations;

• maintain business records;
• investigate fraud;
• resolve disputes;
• enforce these Terms;
• respond to governmental requests;
• prevent repeat abuse; or
• protect the Platform and its Users.

Retention of information shall be carried out in accordance with applicable law and Stayzee's Privacy Policy.

14.9 Re-registration

A User whose account has been permanently terminated may not create another account without the prior written consent of Stayzee.

Any attempt to circumvent a suspension or permanent ban through the creation of additional accounts, use of another person's account, or other technical means may result in immediate termination of all associated accounts.

14.10 Appeals

Where appropriate, a User may contact Stayzee to request a review of a suspension or termination decision.

Submission of an appeal does not guarantee reinstatement.

Stayzee shall review the matter in good faith but retains sole discretion regarding whether to restore access to the Platform.

The decision of Stayzee following such review shall be final, subject to applicable law.

14.11 Survival of Rights and Obligations

Termination or suspension of an account shall not affect any provisions of these Terms that, by their nature, are intended to survive termination.

These include, without limitation:

• payment obligations;

• intellectual property rights;
• indemnification obligations;
• limitations of liability;
• dispute resolution provisions;
• confidentiality obligations;
• privacy-related obligations;
• record retention;
• governing law; and
• any accrued legal rights or remedies.

14.12 User Acknowledgement

By using the Platform, every User acknowledges and agrees that Stayzee has the right to suspend, restrict, or terminate access to the Platform where reasonably necessary to protect its Users, enforce these Terms, comply with applicable law, or preserve the security and integrity of the Platform.

Users further acknowledge that termination of Platform access does not release them from obligations that arose prior to such termination, nor does it affect Stayzee's right to pursue legal remedies for past violations of these Terms.

15. General Legal Provisions

15.1 Governing Law

These Terms, the Platform, and all matters arising out of or relating to the use of the Services shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

Users agree that the validity, interpretation, performance, and enforcement of these Terms shall be determined in accordance with Indian law.

15.2 Dispute Resolution

Stayzee encourages Users to first attempt to resolve any dispute amicably by contacting its customer support and providing reasonable details regarding the issue.

The parties shall make reasonable efforts to resolve disputes through good-faith discussions before initiating formal legal proceedings.

Nothing in this Section prevents Stayzee from seeking urgent interim, equitable, or injunctive relief where necessary to protect its rights, intellectual property, confidential information, or the security of the Platform.

15.3 Arbitration

If a dispute cannot be resolved amicably, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Kolkata, West Bengal, India. The arbitration shall be conducted in English by a sole arbitrator. Nothing in this clause prevents either party from seeking interim, equitable, or injunctive relief from a court of competent jurisdiction

Unless otherwise agreed:

• the arbitration shall be conducted by a sole arbitrator appointed in accordance with applicable law;

• the seat and venue of arbitration shall be Kolkata, West Bengal, India;
• the arbitration proceedings shall be conducted in the English language; and
• the arbitral award shall be final and binding upon the parties, subject to rights available under applicable law.

Nothing in this Section shall prevent either party from approaching a court of competent jurisdiction for interim or conservatory relief where permitted by law.

15.4 Jurisdiction

Subject to the arbitration provisions contained in these Terms, the courts located in Kolkata, West Bengal, India, shall have exclusive jurisdiction over all matters arising out of or relating to these Terms, the Platform, or the Services.

Where applicable law provides otherwise, such statutory rights shall remain unaffected.

15.5 Electronic Communications

Users agree that all notices, disclosures, agreements, confirmations, invoices, updates, and other communications may be provided electronically.

Electronic communications may be delivered through:

• email;

• SMS;
• in-app notifications;
• dashboard notifications;
• WhatsApp (where available);
• publication on the Platform; or
• any other electronic means permitted by applicable law.

Electronic communications shall have the same legal effect as communications made in writing.

15.6 Amendments to These Terms

Stayzee reserves the right to amend, modify, update, replace, or revise these Terms from time to time.

Material changes may be communicated through the Platform, email, or other reasonable means.

The continued access to or use of the Platform after revised Terms become effective shall constitute acceptance of the updated Terms.

If a User does not agree to any revised Terms, the User must discontinue use of the Platform.

15.7 Assignment

Stayzee may assign, transfer, delegate, subcontract, novate, or otherwise transfer its rights or obligations under these Terms, in whole or in part, to any affiliate, successor, purchaser, investor, or other entity without obtaining the User's prior consent, provided that such transfer does not materially reduce the User's rights under these Terms.

Users shall not assign, transfer, sublicense, delegate, or otherwise dispose of their rights or obligations under these Terms without the prior written consent of Stayzee.

Any attempted assignment in violation of this Section shall be void to the extent permitted by applicable law.

15.8 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy (if applicable), Community Guidelines, and any additional policies expressly incorporated by reference, constitute the entire agreement between the User and Stayzee concerning the use of the Platform.

They supersede all prior or contemporaneous understandings, representations, negotiations, communications, or agreements relating to the same subject matter.

15.9 Severability

If any provision of these Terms is held by a court or other competent authority to be invalid, illegal, unenforceable, or void, such provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

If modification is not possible, the affected provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

15.10 Waiver

No failure or delay by Stayzee in exercising any right, remedy, power, or privilege under these Terms shall constitute a waiver of that right.

Any waiver shall be effective only if made expressly in writing by an authorized representative of Stayzee.

A waiver of one breach shall not constitute a waiver of any subsequent or continuing breach.

15.11 Relationship of the Parties

Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, employment relationship, fiduciary relationship, franchise, brokerage, or legal representative relationship between Stayzee and any User.

Users access and use the Platform as independent parties.

Stayzee acts solely as the provider of an online technology platform facilitating introductions between independent Students and Landlords.

15.12 No Third-Party Beneficiaries

Except where expressly provided by applicable law, these Terms are intended solely for the benefit of Stayzee and the Users.

No third party shall acquire any rights, benefits, or remedies under these Terms merely by virtue of their existence.

15.13 Force of Headings

Section titles and headings are included solely for convenience and reference.

They shall not affect the interpretation, scope, or legal meaning of any provision contained in these Terms.

15.14 Survival

Any provisions of these Terms which by their nature are intended to survive termination, expiration, suspension, or completion shall remain in full force and effect.

These include, without limitation:

• intellectual property rights;

• payment obligations;
• disclaimers;
• limitation of liability;
• indemnification;
• dispute resolution;
• governing law;
• privacy obligations;
• confidentiality obligations; and
• any accrued rights or remedies.

15.15 Contact Information

15.15 Contact Information & Grievance Redressal

For legal notices, grievances, or any communication relating to these Terms:

Legal / Grievance Contact

Email: [email protected]

Postal Address: Alipurduar, West Bengal, India

Grievance Officer: Stayzee Support Team

Email: [email protected]

Phone: +91-9635445142 WhatsApp: +91-6297130286

Complaints will be acknowledged within 48 hours and endeavoured to be resolved within 15 days, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

15.16 User Acknowledgement

By accessing or using the Platform, every User confirms that they have carefully read, understood, and agreed to be bound by these Terms and all policies incorporated by reference.

The User further acknowledges that these Terms constitute a legally binding agreement between the User and Stayzee, enforceable in accordance with applicable law.